FREQUENTLY ASKED QUESTIONS

The principle of the escape game is simple - up to 6 players have 60 minutes to crack a puzzle or puzzle their way through the escape room. Before the game starts, you will receive a short introduction and a brief introduction to the game. This is where the puzzle begins. By combining objects and clues, you can reach the goal together and escape! You will only find the exit if you put all the clues together correctly.

You have the option of canceling your booking online up to 48 hours in advance. Or you can let us know by phone or e-mail within this time frame if you are unable to come. Only then can we refund the price!

This does not apply to company events in the high season: from September to March. In this case, the cancellation period is one week.

You have the option of adjusting your booking online up to 48 hours in advance. You can also let us know by phone or e-mail within this period if you are unable to come. Only then can we refund you the difference!

Then you've just had bad luck or overlooked something ... ????. But of course we won't leave you on your own and we'll be happy to give you tips.

Each room has its own story and a different level of difficulty.
Some of our rooms are available from the age of 10.
Others are only suitable from the age of 14 or 18.
Our age recommendation can be found next to the description of each room.
As there are also scary rooms, we ask you to always read the description and decide for yourself whether the room is suitable for your child or not.
A chaperone of at least 18 years of age must be present at each game to assume responsibility.
We recommend that you, as the accompanying person, judge for yourself whether the child is old enough to follow the game and actively participate.
Alternatively, young people between the ages of 14 and 17 can also take a Declaration of consent of the legal guardian.
There is no upper age limit.

We advise against participation in the event of mental illness, heart disease, asthma and other serious illnesses. Please also read our AGB.

The whole experience usually lasts around 80 minutes, including a short introduction before the game and a debriefing. The actual playing time is 60 minutes.

Definitely no - come as you feel comfortable and are able to move. Full-body suits and masks are perhaps a little counterproductive - sometimes you need to see through them.

There must be a minimum of 2 and a maximum of 7 players.

Our location is barrier-free, but only two of the four escape room games - "The Art of Stealing" and "The Haunted House" - are accessible.

15 minutes ahead of time is the right time ...
So if you have booked at 5 pm, for example, please be there at a quarter to five! Greeting, putting things away, possibly going to the toilet, having the game explained - that takes a little time. So please be there 15 minutes in advance!

For our customers who would like to experience the adventure at EscapeGame Bielefeld at Apfelstrasse 245 in Bielefeld, we have put together some travel details here to make your arrival as smooth as possible:

Address: EscapeGame Bielefeld Apfelstrasse 245, 33611 Bielefeld

By local public transport: Gottschedstraße is centrally located and easy to reach by public transport. The nearest bus stops are:

• Streetcar stop "Thomas-Kirche": Served by lines 9, 89, which stop just a few steps from our door.
• Goerdelerring" bus stop: Various bus lines stop here, offering good connections from all directions of the city.

The best way to plan your journey by public transport is to use the official website of the Leipzig public transport company or a corresponding app to find the most up-to-date connections.

By car: If you are traveling by car, simply enter our address in your navigation system. Please note that parking facilities in the city center may be limited. We recommend using the public parking lots nearby:

• Parking garage at the market: Just a few minutes' walk away, this parking garage offers convenient parking.
• Parking lot at Bielefeld Zoo: A little further away, but possibly a good option if you want to combine your visit to us with a trip to the zoo.

On foot or by bike: Apfelstrasse is located in a lively district of Bielefeld, which can be easily explored on foot or by bike. You will find bicycle racks near our location.

We recommend, especially on weekends or public holidays, to plan some extra time for the search for a parking space or the way from the bus stop to us. If you have any further questions about how to get here, please do not hesitate to contact us. We look forward to your visit to Escape Game Bielefeld!

Please come sober and with a crystal clear mind. Those who are not in control of their senses must unfortunately stay outside ...

Punctuality is very important for the experience in the Escape Room, as we have a tight schedule in order to offer all our guests an optimal experience. If you find that you are unable to arrive on time for your booked appointment, please inform us as soon as possible. We understand that the unexpected can happen and will do our best to find a solution that works for everyone involved.

Please note, however, that a delay can shorten your team's playing time, as we have to guarantee the following groups that their game will start on time.

Yes, you can also collect your voucher from us at the locations and pay in cash. However, you should call first to check whether we are on site.

1. Vouchers purchased from us can only be redeemed once.

If there is a remaining amount, it expires and can no longer be used.

2. In the event of a price increase, the voucher retains its original value.

The number of participants stated on the voucher can no longer be credited in full. The additional amount of the new prices can be paid directly on site.

Example:
You have a voucher for 4 people (paid value 108 €).
The new price for 4 players is 116 €.
In this example, you can pay the difference of €12 directly on site.